How to Handle Difficult Colleagues

Article by Belinda Fuller

How.to.Handle.Difficult.ColleaguesMost of us have experienced that colleague who makes our life difficult. This can be the cause of much angst and it may be difficult to not let that concern spill over into your personal life. It’s a situation that may be difficult to not get down about, however with a few key strategies you might finally be able to do just that.

TIP # 1: Don’t Lose your Temper – this does two things, it puts you in control and limits potential for the situation to escalate out of control. This may be easier said than done – but remember you are not the difficult person here – maintain composure and try not to react negatively.

TIP # 2: Walk Away – if you feel upset, angry or emotional, take some time before responding. Deep breathes can help. Or you may feel the need to walk away – just say “I will have to come back to you on that” – then leave the situation entirely to give yourself some time to strategise your next step.

TIP # 3: Don’t Waste Time – sometimes it is best just to let go. Convincing someone who is intrinsically negative or arguing the point to someone with a closed mind often just isn’t worth the hassle. Unless it is something really important at stake, be diplomatic then distance yourself from the comment or decision if it will have an impact on you personally – after you’ve done that, simply let it go.

TIP # 4: Act Proactively – try to pre-empt situations or activities that will create friction and then work to minimise them wherever you can.

TIP # 5: Pick Your Battles – for those of you with children, you’ll be familiar with this one! Some things just aren’t worth arguing about – because there will be something bigger and more important to debate just around the corner. Confrontation is draining – save yourself some time and energy by picking the important points to pursue and make sure the ultimate outcome is worth the effort.

TIP # 6: Don’t Be Bullied – bullying in the workplace is unacceptable so never be afraid to report truly bad behaviour. Stand up for yourself by telling the person that their behaviour is unacceptable. Be specific about what they’ve done. Situations that need to be quickly addressed include any instance where you feel physically, mentally or socially threatened.

Understand that there are times in the workplace where your colleague may be under undue pressure and act in a way that isn’t normal. Ask yourself if you are being overly sensitive or perhaps you’ve misinterpreted their actions. But don’t hesitate if that’s not the case, don’t take the blame and don’t respond in an aggressive way that is going to inflame or escalate the situation. Use some of the strategies mentioned above or have a confidential discussion with a senior person or member of HR that you trust.

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