Tag Archives: Career Counselling

How to handle rejection

Article by Belinda Fuller

How to handle rejectionLearning how to handle rejection while job hunting is tough. You need commitment, effort and persistence to ensure success in today’s job market. With multiple avenues available to search for, apply and secure your role, not to mention the competition, it can be complex. As hard as it is, it’s an important part of the job search process and one you need to learn to manage.

Even though we are experiencing a fairly buoyant job market at the moment, our evidence from talking with clients on a daily basis suggests it can take at least six months, sometimes longer, to secure a new role. If you’re sending out application after application only to receive rejection letters (or worse, nothing), it’s easy to get disheartened.

Rejection is a normal part of the job-hunting process and will help you to learn, grow and move one step closer to the perfect role. Until you get there, here are some tips for keeping your spirits up during the search.

  • Don’t take it personally: It’s easy to take rejection personally. But remember there are usually a variety of factors that recruiters consider when making their decisions. In addition, there are often upwards of 100 applicants for a single role. It might just be a case of how well you stacked up against the other applicants on that occasion as opposed to your overall suitability for the role.
  • Don’t get bogged down: Negativity is pervasive and once you start those thoughts, it can be hard to get rid of them. Move on from any rejections or disappointments quickly and treat every application as a fresh new opportunity. Maintaining your positivity and enthusiasm will also help you perform better when you do land an interview.
  • Treat it like a job: Looking for a job is hard work! We suggest clients try to complete some job search tasks every day – whether that be networking with old colleagues, searching for jobs to apply for, talking to recruitment agencies, polishing your resume, or practising for an interview – do something constructive every day but make sure your goals are realistic and achievable.
  • Remember some things are not meant to be: No matter how perfect a job might seem at the time, I’m a big believer that if you don’t get it, then it just wasn’t meant to be. It’s often only in retrospect that we can clearly see that failure or rejection can make way for the best opportunity yet.
  • Don’t settle for second best: Stay focused – the longer you look, the more tedious the process can become. After a long period applying for jobs with few positive results, it can be tempting to lower our expectations and settle on anything, especially if you are keen to leave your current role. Remember that lowering your expectations is not the best approach for your career in the longer term, and you may just be right back where you’re at now in no time at all. Employers value signs of passion and determination, so reflect this in your application, even if you lack the experience.
  • Focus on your strengths: It’s important to be able to clearly and concisely articulate your value and the accomplishments you have made in an appealing way. If you have a good understanding of the areas you need to excel in to achieve the type of role you’re looking for, this process will be easier. Even though you didn’t get the job you thought was perfect – your skills and qualities will be perfectly suited to another company and position – it’s just a matter of talking about them with enthusiasm and confidence.
  • Improve your approach: If you’ve been at it for a while, take some time out to assess your progress. Are your resume, cover letter and application documents tailored for each role? Are the roles you’re applying for truly a good fit? Have you done any networking? What can you improve? Whether its rewriting your resume and cover letter, putting some time into your LinkedIn profile, or practising your interview skills – find ways to improve what you’re currently doing. If you’re applying for government roles, make sure you address the required selection criteria specifically how they’ve requested. The selection criteria process has evolved significantly over the past few years, so the approach you may have used previously might not be relevant now. For tips, refer to our previous articles on responding to selection criteria. For other improvement tips, see our articles on resume writing, LinkedIn, and interviews.
  • Ask for feedback: If you didn’t get the job following an interview, ask for some feedback. Many recruiters are happy to provide this. The reason why you didn’t get the job is often not what you think. This feedback can be used to assist in perfecting your next application or interview.
  • Learn new skills: If there are gaps in your skill set, think about taking a short course or volunteering for extra responsibilities in your current role. There are plenty of short (often free) courses available online that can fill a gap – some worth looking into are: Lynda, Alison, and MOOC.

In a competitive job market, landing an interview is a huge achievement. Learning to handle rejection is an important part of the job search process and learning how to not let it get you down is even more important. Acknowledge what you did well and understand some things are out of your control. Learn from every experience, then try to let it go and move on to the next application.

If you would like help in searching for your next role, please see our Job Search Coaching, Interview Training & Coaching, or Resume and Cover Letter Writing Services.

The future of work – will robots replace us all?

Article by Belinda Fuller

The future of work - will robots replace us all?

Digital technology has already reinvented the way people work but there’s more to come amidst a constantly changing technology landscape. As individual tasks increasingly become automated, jobs are being redefined and re-categorised but will robots eventually replace us? Or will we reach a point where people and machines work alongside each other?

With the concept of work changing at this ever-increasing pace and more individual tasks becoming automated through machines, artificial intelligence (AI) and other technologies, jobs are being redefined. Some experts predict we are on the cusp of the fourth industrial revolution with changes marked by mind boggling advances in digital, physical and biological technologies set to revolutionise our future.

As our workplaces continue to rapidly evolve, it’s clear we need to develop new skills to keep pace with the change. Much of the research conducted on this topic suggests that robots won’t (and can’t) replace us altogether (at least not in our lifetimes). With many jobs lost to automation replaced by new ones, jobs aren’t being replaced at the rate some predicted several years ago. In fact, research commissioned by technology company Infosys and presented at the World Economic Forum last year revealed that 72% of workers whose jobs are effected by AI will be redeployed within the same area of their organisation (34%) or retrained for another area (38%).

What the research shows is that robotics and/or AI are being used to automate routine and mundane tasks, resulting in large scale reclassification of work. However, the resulting value of that automation means people are freed up to focus on higher value work that can only be done (at the moment) with human imagination. While new jobs are being created by AI, particularly in the field of robotics, it’s impossible to predict exactly where jobs will emerge and what skills will be needed.

Digital technology has already completely reinvented the way we work, however while many industries have activities with potential for complete automation, many do not. In addition, other factors will influence whether tasks will be automated completely or partially. These include the technical feasibility, costs involved, scarcity or abundance of existing skills to do the work, the costs of workers who would otherwise do the work, benefits beyond labour cost savings (such as improved performance), and regulatory and/or social acceptance considerations. We do know that workers involved in areas requiring more creative and imaginative skills will remain in demand. Examples include jobs where you need to: manage others and/or interact with stakeholders; apply expertise to make decisions or plan, create or innovate; complete physical work and operation of machinery in unpredictable environments; and many areas of healthcare and social assistance.

Skills such as problem solving, critical thinking, empathy, innovation and creativity, collaboration, leadership and a service focus are becoming more important. The ability for workers to be adaptable in developing new skills, and be willing and able to work along-side automation or machines will become more important. The flexibility to move to other areas will drive future success and this will largely fall to the individual to acquire these new skills or retrain in new areas.

If you are looking to advance your career, you may have already identified the areas you need to gain more experience; or the knowledge you need to develop in order to progress. With the future set to bring such staggering change and advancements – think about what areas you could develop more relevant skills in.

Would you like assistance from a Career Coach to identify areas where you might be able to improve your career? If so, please see our Career Counselling Services.

Want to combat decision fatigue?

Article by Belinda Fuller

Want to combat decision fatigueDo you ever feel like having to make one more decision is simply not possible? Decision fatigue is a real thing and according to some experts, it’s the reason why people make silly decisions that aren’t well thought-through. The inability to make a rational decision occurs after several decisions have been made in a row. Some simple lifestyle changes can be made to help combat this fatigue and ensure better decision making.

I often think my ‘brain is tired’ and after recently reading an article on this very topic was amazed that it’s an actual scientific principle. Roy F. Baumeister, a social psychologist known for a wide range of work on the self, coined the term ‘decision fatigue’ in reference to the idea that our willpower or ability to make good decisions declines when our mental resources are limited. This can be compared to how our muscles suffer from fatigue and feel ready to give up after a strong physical workout.

Countless studies have been conducted to help understand the concept with various results and theories emerging. The constant amongst them all is the idea that our brain has a finite capacity to make decisions – once that’s been depleted, we may start to look for shortcuts in decision making or we may even decide to give up and do nothing when faced with a decision. Understanding decision fatigue can help you make positive changes to your lifestyle so you can save your mental energy and willpower for making important decisions.

Here are our top six tips to help you make better decisions on a more consistent basis:

  1. Stick to routine: Routine helps because the decision has already been made and the number of decisions you have to make each day is reduced. This increases your odds of doing the right thing more consistently. Having the same (or similar) breakfast every day, organising lunches in advance, menu planning for weekly dinners, and having a ‘work uniform’ are all simple ways to limit your daily decisions. Many successful and/or high profile people wear the same or similar outfit to work every day – and for good reason. Former US President Obama always wore the same thing, which he claimed was part of his secret to getting so much done. He once told Vanity Fair “You’ll see I wear only grey or blue suits. I’m trying to pare down decisions. I don’t want to make decisions about what I’m eating or wearing. Because I have too many other decisions to make.”
  2. Make important decisions in the morning: This is when your brain is clearest because it is not yet fatigued from the day’s activities. You haven’t been faced with too many decisions, so you can stop and think about the specific situation. Experts believe that scheduling important decisions for the morning can set you up for success. I have personally observed my own behaviour in this area and now try to make important decisions about tasks early – I believe these decisions are made faster and more accurately than if I leave it until later in the day where I am more likely to procrastinate because the decision seems more complex.
  3. Limit daily decisions: This applies to those decisions that need to be made every day – it goes back to number one with limiting decisions about what to wear and eat, but it works equally well for more complex decisions about work. Setting up standard processes or ways to complete tasks that need to be done regularly means you’re not constantly ‘deciding’ on the next course of action.
  4. Get rid of perfectionism: Sometimes, if we try to make sure everything is ‘perfect’, we procrastinate. Try completing a task until it is just good enough, and come back to it later to refine. You’ll often be amazed at how good your first attempt actually is, and how little ‘refining’ it really needs.
  5. Schedule down time: Try not to schedule back-to-back meetings or fill your day with tasks you know will be difficult to achieve. Allowing time in between meetings or tasks to de-compress, write notes, think about your next tasks etc. will help your brain to better cope with your workload. It also means fewer decisions that often make you feel guilty about what to cut out when you end up going over time on tasks or meetings.
  6. Set up regular ‘appointments’ for non-negotiable activities: This applies to exercise, time with family, or any tasks that can get sidelined when you’re busy. Rather than hoping to make the ‘right’ decision about doing things, you’ll probably be more successful by simply scheduling the things that are important and making them ‘non-negotiable’.

Your capacity to make decisions can decline as your brain becomes fatigued. Every time you make a decision, it’s like doing another set at the gym. When your brain is tired, this means it becomes more likely you’ll make a bad decision, or no decision at all. Implement some or all of our tips to improve your decision-making capacity.

Do you have trouble making decisions about your career or day-to-day work? Are you interested in obtaining some career advice? If so our career advisors are experts in their field. If you would like some direction, please see our Career Counselling Services.


When are you happiest at work?

Article by Belinda Fuller

When are you happiest at workFollowing on from last month’s article which suggested some resources to help mature age workers succeed in our ever changing working environment, recent research from recruitment firm, Robert Half, provides some insight into the impact our age can have on our happiness at work.

According to a recent survey conducted of 2000 workers, employees aged over 55 are happiest and those aged in their 20s and 30s are among the least happy in the Australian workforce today. Statistics aren’t everything, however anecdotally many of our consultants working with clients on a day-to-day basis would agree.

While people in their 20s and 30s can be just starting out in their careers, they’re often looking for excitement, challenge and fulfilment that is hard to find. On the other hand, older workers are more likely to have found what they’re looking for, or managed to achieve the work-life balance they desire.

Here are some interesting statistics from the Robert Half survey:

What age group is happiest at work?

  • Workers over the age of 55 are the happiest employees with a score of 70 on a scale from 0 to 100
  • Employees aged 35-54 are the least happy in the Australian workplace with a score of 67
  • This was closely followed by employees aged 18-34 with a score of 68

What age group has the highest professional fulfilment levels?

  • 82% of employees over the age of 55 found their work worthwhile
  • That percentage dropped significantly to around 66% for workers aged 18 to 34
  • 70% of workers aged 35-54 found their work fulfilling

What age group has the highest stress levels?

  • One in three employees aged 18-34 said they found their job stressful
  • 29% of those aged 35-54 reported stress
  • For employees aged 55 and over, 26% reported that their job was stressful

Who is satisfied with their work-life balance?

  • 67% of Australian employees aged over 55
  • 59% of employees aged 35-54
  • 57% of employees aged 18-34

Who finds their work interesting?

  • 75% of employees aged over 55
  • 66% of employees aged 35 to 54
  • 62% of employees aged 18-34

In recent years, it has become huge business to try to discover the secret to employee satisfaction, as companies recognise the benefits of achieving a positive workplace with happy employees. If you are not happy at work, make some plans to change things. Here are some articles to help you on your way.

Are you happy at work? Would you be interested in obtaining some career counselling to help you decide on a new career path or course to improve your happiness at work? If so, please see our Career Coaching services.

How to make a lasting first impression

Article by Belinda Fuller

How to make a lasting first impressionBuilding a network to become a valuable working asset is a key component of your future career success. So how do you turn those people you meet at industry events or conferences into strong connections that help you (and them) succeed in the future? Many people we talk to don’t have a problem meeting people – it’s the staying in touch in a meaningful way that they struggle with.

So you’ve just met a new contact at an event and you really hit it off – your like-mindedness on so many issues was surprising and refreshing. You exchange business cards or details and mention you’ll keep in touch. If you’re like most people, following that exchange, nothing much will ever come of it. Sure, if you run into them again, you’ll strike up a conversation, perhaps picking up where you left off, however in terms of creating any meaningful or long lasting relationship, following through on that initial meeting falls short.

Here’s a few quick tips on what to do to significantly expand your contacts and start to build a network that’s valuable for your career.

  • Be interesting AND interested: If you’re meeting someone for the first time and you are truly interested in learning about them – this will show. While it’s good to have something to offer in terms of advice or support, often when you meet someone for the first time professionally, simply being interested in them and what they do will have a positive and lasting impression. If you’re genuine in your interest about who they are and what they’re doing, your conversation and connection will often flow more easily.
  • Take notes: After meeting someone new, take some brief notes about your exchange and include both personal and professional information if you can. It’s a great idea to do this straight away while all those details are fresh in your mind because once life gets in the way, you won’t remember them. Store your notes anywhere that works for you – a list on your phone, in Outlook, under your phone contacts, in a purpose built database, on the back of their business card, in your diary or you could use one of the many purpose built tools out there like Evernote – whatever works best for you. You’ll be able to use that information to strike up a future conversation or reach out for a catch up when it feels right. If it feels appropriate, send them a short email thanking them for their time and mentioning how much you enjoyed the conversation. You could also suggest a future catch-up time (then set a reminder to follow up so you don’t forget).
  • Use LinkedIn: LinkedIn is the best tool for professional networking. As soon as you get back to your office, send your new connection a request to connect and include a short personalised message about your time together. Doing this makes it very easy to stay in touch in a personal but non-pressured way. You can comment or like their updates, share articles and announcements you think they might be interested in, or even send personal messages where it’s warranted.
  • Schedule a catch-up: It’s great to meet someone, get along, take notes and connect with them on LinkedIn but if you want to keep in touch and develop that relationship further – schedule a catch-up. Ideally you’d wait a couple of months before touching base. Contact could be in a variety of ways – examples include sending them a friendly email asking how they are; sharing a link to an article you think they might be interested in and suggesting you get together; specifically inviting them to meet up for coffee (don’t forget to remind them how you met and what you had in common in case they’re not as organised as you!); or use an upcoming industry event as an excuse to connect.

While networking is about meeting people, it’s also about making meaningful connections and developing lasting relationships that can help you (and them) with future career goals.

Are you interested in obtaining some career advice? If so our career advisors are experts in their field and can provide comprehensive Career Coaching. We also offer LinkedIn Profile Writing Services with experienced writers who can help you connect with like-minded industry experts and ensure your profile sets you apart from your competitors.


4 career lessons I learnt from my mum

Article by Belinda Fuller

Four career lessons I learnt from my mumDespite my mum never telling me that life was like a box of chocolates, I love this analogy because life really is a colourful mix of great and not so great that when put together is hopefully more good than bad! My mum always tried to focus on the positives and she continually reinforced four key messages that I think are great career lessons for anyone.

I didn’t always think my mum was wise, especially as a teenager! As a mum myself now, I often wonder if the guidance and support I’m providing my children is enough. It got me thinking about the lessons I’d learnt as a child and young person and how they influenced my career decisions later in life.

  1. Never look back: “The only time you should look back is to see how far you’ve come”. Dwelling on the ‘what could have been’ is no good for anyone and definitely a career killer. Focus on the future and what can be, rather than worrying about what you should have or could have done in the past. Commit to making some changes today that will impact on your future success.
  2. Always try your best: Every day, across almost every aspect of our lives, we have the option of ‘doing our best’ or being satisfied with something less. Regardless of the result, my mum was always more concerned about whether I’d tried my best. There will always be an excuse as to why you shouldn’t or didn’t give something your best effort, but when it comes to your career – it really does matter. If you’re not doing your best, then you’re operating at a lower level, you’re compromising your standards and you’re setting yourself up for consistent achievement of a lower level performance. So give it your all – with 100% effort (and no lies to yourself about the fact that you tried your best when really you didn’t), not giving up after just one attempt, and seeking help where you need it.
  3. Learn from your mistakes: Mistakes are made to teach us. We make mistakes every day, some that matter and some that don’t. The fact is, most mistakes are great learning opportunities – especially when it comes to your career. Mistakes can:
    • Help us determine what works and what doesn’t
    • Clarify what’s important in our life
    • Teach us how to tell the truth (by being honest about our failures)
    • Increase our capacity to change and grow
    • Help us take responsibility for our actions rather than shifting blame
    • Identify the need not to over-commit
    • Make us understand the importance of focus to achieve success.

So embrace your mistakes, and turn them into a learning opportunity – just try not to make the same mistake twice!

  1. Happiness is a journey: It’s not a destination that once reached is put aside. In philosophy, happiness translates from the Greek concept of eudaimonia, and refers to ‘the good life’, or flourishing, rather than simply an emotion. In psychology, happiness is a mental or emotional state of well-being with positive or pleasant emotions. People often think they’ll be happy when they “lose the weight, get the job, are in a relationship, buy the car etc…” but this is often not the case. The fact is, happiness is a choice with different people approaching the same situations with vastly different attitudes. If you approach your situation with positivity, you will be happier. See our article Choosing to be happy at work for tips on workplace happiness.

There are many other life lessons that can be translated to career success – you can’t please everyone, money doesn’t buy happiness, you don’t always get what you want, there’s no shame in not knowing the answer, your health is more important than anything, and the list goes on. What did you learn growing up which has influenced your career success?

Are you interested in obtaining some career advice? If so our career advisors are experts in their field. If you would like some direction, please see our Career Guidance Counselling or MBTI personality profiling.

7 ways you know you’re doing a great job

Article by Belinda Fuller

7 ways you know you're doing a great job

Job satisfaction is often linked to how appreciated you feel at work. Sometimes you might not receive the praise you crave and if you’re unhappy at work, it can be difficult to perform. Not every manager is great with praise and some just don’t have the time or inclination to understand how important occasional compliments are. But there are other, subtler ways to tell you’re doing a great job.

There are many times throughout your career when you need to assess your performance. For example, when you’re due for a performance review, when you’re feeling unmotivated, or when you’ve received some unfavourable feedback. If you’re faced with any of these situations, try to assess your performance honestly. If you can, go back to your job description, performance plan, or KPIs to formally assess how you’re going against those goals. Some ways to prove you’re doing a great job, even though you might not actually hear it, include thinking about the following areas:

  1. The value you add: Ask yourself where you might have added value and assess how this helped your manager, department, or the overall company. Try to keep track of any accolades received from colleagues, clients and others; and remember all the things you’ve done to improve processes or ways to get things done.
  2. Your measurable success: Many roles can be easily tracked in terms of performance – sales made against budget or marketing metrics such as responses, likes or clicks. But for other roles that aren’t metrics driven and easy to measure, think about your actions and how they meet or exceed expectations. Did you follow instructions, procedures or rules? Did you deliver an outcome when you said you would? Did you receive some positive feedback from a client or colleague?
  3. Being the go-to person: If you are constantly being asked questions about a variety of areas of the business, there’s a good chance you have become the company ‘go-to person’. Learning about the company and how things work and sharing that knowledge with your colleagues is an excellent trait for any employee and a good indication that you’re doing a great job.
  4. You’re reliable: If you get asked to help out on projects, or assist with last minute tasks, you can be relied upon to get the job done. An employee who turns up on time, listens, does what’s expected of them, is trustworthy, and shows respect is a productive and valuable employee.
  5. You’re asked for your opinion: Being given the opportunity to attend meetings to listen and offer your view on different areas is another indicator that you’re doing a great job and your efforts are appreciated.
  6. You’re proactive: Some people wait to be told what to do, and others take their own initiative to get things done. Managers notice self-motivated, proactive team members so if you offer to help out on tasks that you notice need to be done, but might not be in your direct area of responsibility – you’re probably doing a great job!
  7. You solve problems: Being a problem solver is important, so if you’re faced with a challenge and you tell your boss about the issue while also offering suggestions on how you think it should be fixed, they’ll appreciate your efforts. It makes their life easier and proves to them that you’re invested in the company’s success just as much as they are.

It is important to understand that some managers aren’t great at giving feedback. If you find yourself in this situation, often simply asking for feedback is a good approach. Otherwise, you could find a mentor – either within the company or outside. Mentors can offer advice and they’ve usually faced some of the same challenges you might be experiencing. They’ll help you strategise ways to deal with issues and support you on your path to success.

If you would like help with any aspect of your career, please see our range of Career Counselling Services.

14 tips for professional behaviour

Article by Belinda Fuller

14 tips for professional behaviourIt doesn’t matter if you work for a large or small organisation, or if you’re a manager or not, there are always expectations in terms of workplace behaviour. While most people can easily define what unprofessional behaviour is – knowing how to behave is a more positive way of looking at it. So what constitutes professional behaviour?

Professional behaviour is a form of etiquette in the workplace which is linked primarily to respectful and courteous conduct. Believe it or not, professional behaviour can benefit your career and improve your chances of future success. Many organisations have specific codes of conduct in place, but some don’t. In general, it comes down to ethics, integrity, dedication, and being conscious of how you treat co-workers.

TIP # 1: Know your organisation’s mission, values and code of professional conduct so that you’re clear on the expected workplace attire, priorities, behaviours and outcomes.

TIP # 2: Be observant of other people’s behaviour – take note of how they speak and act towards you and others, and in different work settings. Notice how their behaviour comes across in terms of the response it gets. Decide what you’d like to do differently or similarly.

TIP # 3: Be respectful of fellow employees, colleagues and clients, regardless of their rank or status – everyone is important. This includes using good manners, being mindful of personal space and refraining from referencing non-work-related or other inappropriate topics. Use appropriate language, apologise for errors or misunderstandings, and keep your personal opinions of others private.

TIP # 4: Manage your emotions and language, especially during stressful times. Learn to recognise and control frustration, overwhelm, tiredness and other emotional states and never take out those emotions on people in the workplace.

TIP # 5: Manage your time well and know what workload you have to achieve each day. Don’t be late to work or take longer than usual breaks, ensure you meet deadlines, turn up for meetings prepared and on time, and respect other people’s time.

TIP # 6: Act honestly and openly so people can trust you and your word, and always give credit where it’s due. Don’t share confidential, privileged or client information unnecessarily, and never tolerate or justify dishonest conduct by others.

TIP # 7: Maintain accountability for your work and actions – manage expectations by under-promising and over-delivering. Be honest if things go wrong and take ownership of your mistakes – see them as an opportunity to learn and grow, and avoid blame, excuses and denial. Seek help if you need it and work out an effective resolution to move forward.

TIP # 8: Be supportive of your team and colleagues – help where and when you can, even if it’s simply to listen, and be willing to share your skills and knowledge. Thank others when they have done a good job or helped you in some way.

TIP # 9: Understand your company’s preferred way of communicating, follow any company guidelines, and learn the ‘unwritten’ rules that vary from company to company. Read information provided before asking questions, listen to others when they explain concepts, don’t engage in office gossip, speak clearly and in language others can easily understand, and be polite. Be careful of language and tone in written communications, don’t copy in others unnecessarily when emailing (but don’t intentionally exclude others either).

TIP # 10: Audit and manage your social media profile to ensure it is appropriate for public viewing, or make it private. Leverage social media to improve your ‘online footprint’ and enhance your prospects through improved social responsibility. Take out photos or comments that may be offensive or suggestive to others. Think about what is going to make you stand out and focus your content on positive hobbies, interests, volunteer work or charities you support.

TIP # 11: Set aside any differences in order to work well with others. You may need to work with people that you don’t necessarily like, however those who work well with others can often advance on that aspect alone, with teamwork sometimes even outweighing performance.

TIP # 12: Stay focused on work tasks when you’re at work and manage your personal matters so they don’t impact your work.

TIP # 13: Ask for feedback so you can find out what you could have done differently or better. That way you will continue to develop your skills and capabilities while demonstrating your desire for growth.

TIP # 14: Stay committed, dedicated, positive and consistent – it goes a long way to ensuring success and is often contagious with others being inspired to put in a little extra effort themselves.

Essentially, professional behaviour comes down to giving your best at all times while treating others with respect. Think about how your behaviour will be perceived by others and make sure to understand and follow company codes of conduct where they exist.

Would you like assistance with any aspect of your professional career? If so, please see our Career Counselling Services.

What to do now to ensure your next pay rise

Article by Belinda Fuller

What to do now to ensure your next pay riseHappy new year. Welcome back. Hope you enjoyed a nice break. Wait, what? How is it March already? Have you thought about your 2017 pay rise yet? Maybe you just completed a whole review process and the mere thought of going through it again is too exhausting to even consider. However, in order to ensure the outcome you deserve, planning early and establishing a few simple strategies will lay the groundwork for success down the track.

Simply thinking you deserve a pay rise and maybe even asking for, or suggesting it outright might not be enough to get what you are after. To ensure success, you should take some time to build a strong case that demonstrates why you deserve it. Laying the ground work and preparing throughout the year can help you achieve a successful outcome once the time comes to broach the subject. Alternatively, if you’re under-prepared, the experience can be awkward and ineffective.

Your strategy for achieving a pay rise should focus on providing proof of why you deserve it.

Step 1 – Define success. Have a conversation with your manager or supervisor early in the year to discuss what success means to them. For some people’s roles, especially those that don’t have quotas or defined KPIs, success is sometimes subjective. Sitting down and defining what you need to achieve over the next year is a great first step. Write this down and gain agreement from your manager – a quick email confirming the conversation you had is all that’s required.

Step 2 – Record your accomplishments. Continually striving for excellence in your role is the best way to achieve success. But don’t forget to maintain an up-to-date record of achievements as they happen throughout the year – this should include formal performance evaluations, customer thank you or commendation letters and awards, as well as details of all your major and minor wins and successes. Casual comments from colleagues, superiors and customers could be included, as well as details of new systems or processes you implemented or initiated, and tangible victories such as productivity improvements, new customer wins, revenue and/or profit gains.

Step 3 – Know your market value. Do some research to find out what people in a similar role to you earn. Knowing what you’re worth in the outside market is the best way to demonstrate your value to your employer. Make sure to reference your sources and perhaps have examples of recent job ads to prove what you’re saying is true.

Step 4 – Plan your approach. Review your accomplishments before preparing an outline of the conversation you’d like to have with your manager. It’s a great idea to practise what you’re going to say but don’t be afraid to take notes with you, so you remember to cover off all the important points without becoming flustered.

Step 5 – Maintain professionalism. Have the information on hand in order to answer questions and delve into more detail if necessary. Try to relax and present a confident, businesslike approach (preparation will help here). Respond to your manager’s questions and comments in as much detail as required. Acknowledge positive feedback and try not to disagree with any negative feedback – instead use this as an opportunity to gain input into what you could have done better. After presenting your facts, ask for your pay rise outright. State what you feel you deserve based on your achievements and successes. It’s often a better idea to state a range – saying ‘I think I’m worth X’ doesn’t carry as much weight as ‘my recent research indicates that someone in my position typically earns between X and Y’. You could also mention that you’d like to be in the upper end of that range.

Step 6 – Accept the outcome. Accepting the outcome with positivity and grace regardless of the result is important. If your request is rejected, make sure to ask for specific feedback on how you can prepare for a more successful outcome next time, and possibly get agreement on a review time that is sooner than 12 months.

Asking for a pay rise can be a difficult subject for many people to broach, however preparation will ensure the best possible outcome. This shouldn’t be a one off or irregular event either – take some time to regularly review and assess your career status and progress against your goals every 12-18 months.

Would you like help developing a career strategy that puts you on the right trajectory for success? If so, please see our Career Guidance and Career Coaching Services.

6 things to do before starting a business

Article by Belinda Fuller

6 things to do before starting a businessAs career consultants, we often see clients who’d like to work for themselves. Starting a business can be exciting, but it can also be daunting and confusing. There are so many things to consider and a variety of ways to go about it. Have you thought about the different options? You could start an online or physical business, buy an existing business or franchise, freelance, consult, or contract.

If you’re ready to escape the 9 to 5 grind (and beyond) and map your own future with a business of your own, you might be wondering where to start. The truth is, working for yourself is not for everyone. To ensure success, there is a lot of up front preparation involved before you take the leap. Here’s some things you should consider when starting your own business:

  1. Decide on your why: Starting a business usually involves hard work, long hours, and significantly raised stress levels. Often the freedom and flexibility you desire just isn’t possible in the start-up business phase – particularly if you have added financial pressures where you’re having to work in another job while making the transition. By working out why you’re doing this and what you need to do to make your business work, you’ll be more prepared for the effort involved in making it work.
  2. Decide on the structure: Viable business structures vary from state to state and country to country, and obviously there are tax and other legal implications for different approaches. We advise talking to an expert to find out what’s best for you. Regardless of your structure, you will probably need a registered business name, a dedicated bank account or credit card, and a website and/or some kind of online presence. Comprehensive professional legal advice is usually essential for any professional business.
  3. Do your research: Research your competitors, costs involved, target market, customer needs, your offer, and how you’ll get that offer to market. Businesses need an intimate understanding of their customer needs and pain points, together with an understanding of what’s already available in the market in order to ensure their offer is aimed directly at those requirements.
  4. Establish your finance: Good financial management is critical to ongoing business success. When just starting out, you’ll need to work out how much funding you need initially, and ongoing, where you can get it, and how you will manage it. There are many different sources to consider which could include: personal savings, a loan from a family member or friend, a loan from a bank or other financial institution, financial lease, venture capital investment, and government grant/funding. Don’t forget to factor in all your living expenses and a little ‘fat’ for the inevitable lean times that most small start-ups experience.
  5. Understand your obligations: Again this could involve hiring an expert, or at the very least conducting some fairly in-depth research of your own. Before starting a business there are a raft of obligations you need to understand covering areas such as business registrations, registration of your domain name, intellectual property and/or trademark protection, necessary licences or permits depending on your industry, accounting and taxation obligations, legal requirements, considerations of corporate governance, insurance, and any employee contractual or other considerations.
  6. Network: Whether you’re starting a business from scratch, buying a business or franchise, working as a sole trader, operating a retail store, providing services online or something in between, networking is essential to ensure your long-term success. By developing strong business networks, you will be able to keep up to date on industry and local information, promote your business through new contacts, and learn key skills from other businesses. Research relevant physical events, identify potential referrers or partners, and leverage online networking (LinkedIn in particular). Connecting with like-minded business people to learn from them is also important, and you could even consider seeking out an appropriate mentor to guide you through the initial business set up stages.

Starting a business can be stressful, but it’s also an exciting time that can also be lots of fun. Conducting comprehensive research before starting out, and being super prepared for all the curve balls that will inevitably come your way, is one of the best predictors of success.

Are you unsure if you have what it takes to start your own business? Are you interested in obtaining some career advice? If you would like some direction in deciding whether this is the right future for you, please see our Career Coaching Services.